Sincere Hospitality is actively hiring for a Maintenance Engineer

Who we are

Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Who you are

Do you find it easy to take things apart and put them back together? Do you understand the importance of keeping things in tip-top shape? Do you enjoy solving problems and being everyone's hero? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Benefits

We are proud to offer competitive wages and the following benefits for full-time and part-time employees:

Vacation and Paid Time Off
Hotel discounts at brand properties
Holiday Pay for worked holidays
Birthday Pay: A full paid day on your birthday!
Referral bonuses

Job Summary

As the Maintenance Engineer, you play a pivotal role in ensuring the safety, functionality, and aesthetic appeal of our hotel. Your responsibilities extend beyond routine maintenance to strategic planning and collaboration with other departments to uphold the highest standards in facility management. This position reports to the Chief Maintenance Engineer and the General Manager.

Your day-to-day

The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below:

Essential Functions
- Warmly and professionally greets all guests and ensures quality service.
- Oversee the maintenance and repair of all hotel facilities, including guest rooms, common areas, and external spaces to ensure guest satisfaction and non-repeat issues.
- Implement preventive maintenance processes such as Property Walks and Room PMing to enhance the longevity of equipment and systems.
- Demonstrate expertise and attention-to-detail in performing tasks such as painting, sheet rock repair, carpet repair, furniture touch-ups, property walks and so on.
- Maintain, clean and stock the maintenance closets and carts, contributing to an organized and efficient work environment where each item has a place and is accounted for.
- Respects guest privacy, including guest belongings, with a high degree of integrity.
- Respond promptly to escalated guest complaints, maintenance issues, and emergency maintenance issues.
Job Responsibilities
- Monitor guest satisfaction processes and feedback through online surveys.
- Conduct regular inspections and safety training to ensure that maintenance work meets or exceeds established quality standards.
- Maintain accurate records of maintenance activities, repairs, and equipment status in the hotel system (Quore) through the use of daily, weekly, monthly, and annual task lists. For example, fire panel and elevator inspections.
- Provide training or guidance to the team to ensure consistency and care with regard to maintenance issues, equipment, operations procedures, and safety standards.
- Collaborate with team members to gather as much information as possible when maintenance issues occur and find solutions to prevent recurring problems.
- Identify cost-saving opportunities without compromising the quality of maintenance services.

Performance Metrics

Note: This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.

Performance will be assessed based on the following:

Understanding and timely completion of essential functions & job responsibilities and their impact on the organization.
Goal accomplishment and problem solving by being resourceful and applying your knowledge.
Communicating effectively and fostering positive relationships with all other colleagues.
Attending work on time as scheduled and adhering to attendance policy.
Understanding and following processes and procedures for documentation and communication of important information.
Guest Service Scores regarding Hotel & Room Quality/Condition and Maintenance Service.

Qualifications

High School Diploma or GED
Proficiency in Microsoft Office programs
Certifications such as HVAC or CPO preferred
Must be available to work morning and evening shifts
Must be available to work on weekends & holidays
Must be available to work on-call in case of emergency

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.

Sincere Hospitaliity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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